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Security Begins At The Front Desk – SS5055AE
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1
Front desk employees are often the first to witness suspicious activities.
True
False
2
All employees should serve as “eyes and ears” of what is going on in the hotel.
True
False
3
Which of the following should you do when a guest arrives?
Make eye contact and greet people
Ask if they need any assistance
Report anything suspicious to management as soon as possible
All of the above
4
Protecting guest information is part of your job.
True
False
5
It is not necessary to check a person’s identification before giving them a room key.
True
False
6
Which of the following could be signs of human trafficking?
A person’s inability to state a home address
A person not being allowed to speak for themselves
A person not allowed control their own identification documents
All of the above
7
Your manager will inform you of your duties in the event of an emergency.
True
False
8
A key control system is not essential to a hotel.
True
False
9
Never allow access to a safe deposit box to anyone other than the rightful user of the box.
True
False
10
Hotel management should explain the security procedures to you.
True
False